Technical support outsourcing provides technical support services across various ‘business to business’ and ‘business to customer’ segments. Rapidly changing technology has challenged tech-savvy customers in coping with rising technical inventions. IT support teams are striving hard to cater the demands from the customers with high expectations for quick resolution. Further, IT companies lay more emphasis on customer-centric services rather than cost reduction approach. Outsourced IT and technical support services offer SMEs a cost effective platform, thereby limiting their budgets. Technical support outsourcing primarily caters customers concerned with the technical aspects of the product or service. Offshore technical support cannot be treated as a peripheral process, since it requires a dedicated and experienced team to work around the clock and deliver higher value to the customers.
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The key factor challenging technical support outsourcing services is the loss of quality control on company’s technical support service the failure of which might affect the reputation of the famous brands. Furthermore, most of the companies feel that outsourcing technical support puts a degree of distance between business and the customers. Moreover, data breaching activities such as exposing confidential customer data base may lead to heavy business loss of the client who has outsourced technical support to the third parties.
APAC dominates the technical support outsourcing market throughout the forecast. Regions such as India and China provide low-cost labor with a strong knowledge base. Other regions are outsourcing their technical support services to these regions in APAC. This will have a posititve impact on the technical support outsourcing market size.
In 2018, the global Technical Support Outsourcing market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.
This report focuses on the global Technical Support Outsourcing status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Technical Support Outsourcing development in United States, Europe and China.
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The key players covered in this study
Market segment by Type, the product can be split into
Pre-Sales Support Service
Post-Sale Support Service
Managed Technical Support Service
Enterprise Technical Helpdesk Services
Market segment by Application, split into
Production & Manufacturing
Energy & Utilities
Media & Entertainment
Market segment by Regions/Countries, this report covers
Central & South America
The study objectives of this report are:
To analyze global Technical Support Outsourcing status, future forecast, growth opportunity, key market and key players.
To present the Technical Support Outsourcing development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.
In this study, the years considered to estimate the market size of Technical Support Outsourcing are as follows:
History Year: 2014-2018
Base Year: 2018
Estimated Year: 2019
Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
Table of Contents
Chapter One: Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Technical Support Outsourcing Market Size Growth Rate by Type (2014-2025)
1.4.2 Pre-Sales Support Service
1.4.3 Post-Sale Support Service
1.4.4 Managed Technical Support Service
1.4.5 Enterprise Technical Helpdesk Services
1.5 Market by Application
1.5.1 Global Technical Support Outsourcing Market Share by Application (2014-2025)
1.5.2 Information Technology
1.5.4 Human Capital
1.5.5 Production & Manufacturing
1.5.8 Energy & Utilities
1.5.10 Media & Entertainment
1.6 Study Objectives
1.7 Years Considered
Chapter Two: Global Growth Trends
2.1 Technical Support Outsourcing Market Size
2.2 Technical Support Outsourcing Growth Trends by Regions
2.2.1 Technical Support Outsourcing Market Size by Regions (2014-2025)
2.2.2 Technical Support Outsourcing Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities
Chapter Three: Market Share by Key Players
3.1 Technical Support Outsourcing Market Size by Manufacturers
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